General Computer has a business unit that has become a recognized leader over the years in the area of Customer Relationship Management, thanks to a highly professional team that has the expertise needed to satisfy the most sophisticated requirements.
Having gained extensive experience on projects involving the large call centers of the top fixed and mobile telephone operators, the business unit is able to provide qualified consulting on the design of infrastructures that integrate technologies used in telephone exchanges, contact management platforms and the most sophisticated solutions featuring traditional autoresponders, voice recognition and text-to-speech.
From the most complex feasibility studies to functional analyses of customers’ requirements and the implementation of IT solutions, General Computer’s consultants – following a development cycle that conforms to quality certification models – take full charge of the customer's problem and provide successful and effective solutions. |
