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Every day, General Computer assesses the level of quality achieved in supplying its services and constantly strives to make improvements. For this reason, the company follows a procedure that tracks statistical information on service calls. This allows constant monitoring of the global level of quality provided by the operating structure.

The following graphs summarize the operating effectiveness of the GCI "Bronze," “Silver,” “Gold” and "Titanium" Services for 2009.

GCI "BRONZE"

(weekly support on scheduled day)

Percent of support visits made in the time guaranteed by the agreement
Percent of support visits made with a delay of one day with respect to the time guaranteed by the agreement
Percent of support visits made with a delay of more than one day with respect to the time guaranteed by the agreement
GCI "SILVER"

(support visit the next working day after the day the trouble ticket is opened)

Percent of support visits made in the time guaranteed by the agreement
Percent of support visits made with a delay of one day with respect to the time guaranteed by the agreement
Percent of support visits made with a delay of more than one day with respect to the time guaranteed by the agreement
GCI "GOLD"

(support visit within four working hours of the opening of the trouble ticket)

Percent of support visits made in the time guaranteed by the agreement
Percent of support visits made with a delay of 2 hours with respect to the time guaranteed by the agreement
Percent of support visits made with a delay of 4 hours with respect to the time guaranteed by the agreement
Percent of support visits made with a delay of more than four hours with respect to the time guaranteed by the agreement
GCI "TITANIUM"

(problem resolution within six hours of the service call)

Percent of problems resolved within 6 hours of the service call
Percent of problems resolved within 8 hours of the service cal
Percent of problems resolved in over eight hours after the service call
Copyright 2010 General Computer Italia SpA  General Computer Italia SpA - Girasole, Pal 8/03A - 20084 Lacchiarella (MI) - Telephone +39 02 90092830 - Fax +39 02 90092833 - VAT No. 01546870187