It is a new operational philosophy, able to put the Customer at the center of a global platform of technical maintenance services perfectly “tailored" on his needs.
This is Service Engineering and General Computer has adopted it, first in Italy.
Its main characteristics and benefits for the Customer are:
Extensive services, covering any need
A broad and rich range of support agreements, filled with new features. More than maintenance: General Computer works alongside the Customer to support him on any other technical issue: integration of additional hardware, systems update, rental, computer moving, installations, data and systems security projects, functions monitoring, and so on, up to computer site analysis and setup.
Incorporated flexibility
Ready to be flexible management, helpful and motivated team: This is what is needed to give the highest priority and a full response to Customer's needs. General Computer – an adaptive medium-sized structure – in the latest years has successfully worked to achieve these qualifications.
Clearness and transparency
Service Engineering puts the Customer at the center of a partnership that relies on mutual trust. This is why General Computer protects the Customer's right to know exactly what he has been offered in terms of timeframe, methods and economic conditions. In addition, General Computer has written in black and white its ethical code, illustrating its fairness and transparency commitment in the different types of supply.
