The GCI “Bronze” program is designed for customers that already have qualified in-house resources but require extra support at low costs. GCI "Bronze" provides on-site support on predetermined days.

Review service characteristics:

GCI "BRONZE" Phone Support Trouble ticketing On-site support Response time Service Coverage Other conditions Phone Support Phone support is available Monday through Friday from 9 AM to 6 PM (holidays excluded). Contact is with the customer's assigned technician or a designated substitute.   Trouble Ticketing A trouble ticket is opened when initial telephone contact is made, and a diagnostic analysis is carried out via telephone within 1 working hour of the first contact.   On-site Support On-site support GCI Bronze provides support by a technician at the customer site on the day of the week specified in the agreement.   Response Time Trouble Ticketing: 1 working hour. On-site support: the day of the week specified in the agreement.   Service Coverage GCI "Bronze" service is available from 9 AM to 6 PM, Monday through Friday, except holidays.   Other conditions GCI "Bronze" is available in all of the areas served by General Computer. (See "Presence in Italy"). Only replacement parts that are used regularly by the system's manufacturer are used, except in cases where they are not immediately available. In the event of this rare occurrence, General Computer guarantees the full compatibility of the replacement parts supplied, both in terms of reliability and functionality.The service does not cover accidental faults, i.e., failures caused by the incorrect use of equipment, damage during transport, short circuits in power systems or malfunctions occurring during storms or similar events. For services not included in the GCI "Bronze" agreement, such as, for example, the installation/de-installation of equipment, support of equipment not under contract, etc., GCI's "Time and Material" fees apply.   View Full Information Sheet of GCI BRONZE.  QUALITY OF SERVICES