The GCI “Gold” program is designed for customers that need basic support that is high-quality and especially prompt, together with a global solution and total coverage of the systems installed – both hardware and software (Operating System). GCI "Gold" guarantees on-site support within 4 working hours. A 7x24 extension is also available for constant coverage.

Review service characteristics:

GCI "GOLD" Phone Support Trouble ticketing On-site support Response time Service Coverage 7X24 Extension Other conditions    Phone Support Phone support is available Monday through Friday from 9 AM to 6 PM (holidays excluded). Contact is with the customer's assigned technician or a designated substitute.   Trouble Ticketing A trouble ticket is opened when initial telephone contact is made, and a diagnostic analysis is carried out via telephone within 30 working minutes of the first contact.   On-site Support On-site support GCI Gold provides support by a technician at the customer site within 4 working hours from the opening of the trouble ticket.   Response Time Trouble Ticketing: 30 minutes. On-site support: Within 4 hours from the opening of the trouble ticket.   Service Coverage GCI "Gold" service is available from 9 AM to 6 PM, Monday through Friday, except holidays.   7x24 Extension With GCI "Gold", an extension is available that increases coverage to 24 hours a day, 7 days a week, including holidays. The extended service is called GCI "Gold" 7x24.   Other conditions GCI "Gold" is available in the following regions: Piedmont, Aosta Valley, Liguria, Lombardy, Veneto, Emilia Romagna, Lazio. For the other regions of Italy, the availability of GCI "Gold" depends on the type of systems installed. Only replacement parts that are used regularly by the system's manufacturer are used, except in cases where they are not immediately available. In the event of this rare occurrence, General Computer guarantees the full compatibility of the replacement parts supplied, both in terms of reliability and functionality. The service does not cover accidental faults, i.e., failures caused by the incorrect use of equipment, damage during transport, short circuits in power systems or malfunctions occurring during storms or similar events. For services not included in the GCI Gold agreement, such as, for example, the installation/de-installation of equipment, support of equipment not under contract, etc., GCI's "Time and Material" fees apply.   View Full Information Sheet of GCI GOLD.  QUALITY OF SERVICES